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Inductions
Do I have to attend an induction when I join PureGym?
No. Inductions are not mandatory. You can join online and start using your new gym straight away.
Can someone show me how to use the equipment?
Inside all our gyms, you’ll find a friendly team who are always happy to help. Just ask if you’re not sure how to set up your kit.
We recommend that you book a 30 minute “Get Started” session when you join us. This is a short, informal, group gym induction to do just that – get you started. You’ll see them in your gym’s class timetable (in your Member's Area) so you can book a session when it suits you.
Facilities
Does my gym have a swimming pool or spa?
No. We keep our prices low by focusing only on what matters most to our members. That’s an extensive range of fitness equipment, a busy schedule of fitness classes and great PTs.
Do you have lockers, showers and changing rooms?
Yes. All our gyms have individual showers, changing areas and lockers (you’ll need to bring your own padlock or buy one from our vending machines).
Our changing rooms have hairdryers and plug sockets for your own appliances.
In our 24/7 gyms, the main changing rooms are closed between 3:00am and 5:00am. During this time you’ll need to use the accessible facilities (located on the ground floor).
Does my gym have free WiFi?
Yes. Simply select our network when you're in the gym. Once connected, open a browser on your device and follow the instructions to log in.
Is there car parking?
You can find out if your gym has free or restricted parking by checking its page.
PureGym isn’t responsible for any parking fines so be sure to carefully check the car park rules at your gym when you arrive.
How clean are your gyms?
Our whole gym is cleaned throughout the day to ensure the highest level of cleanliness for our members.
Does my gym have a Ladies Only area?
All of our gyms in the UAE have a dedicated ladies-only area. eaned throughout the day to ensure the highest level of cleanliness for our members.
Fitness classes
Are fitness classes included?
Yes. All our classes are included in your membership. Classes vary by gym, so check your Members Area to view the latest timetable.
What fitness classes do you have?
Our class timetables vary by gym. You can check your timetable by logging in to your Members Area.
How do I book a class?
To book a class, log in to your Members Area or use the free PureGym App.
If you’re a CORE member you can book classes up to 8 days in advance.
If you’re a PLUS member you can book classes up to 14 days in advance.
How do I cancel a class?
If you can’t make a class, or change your mind, you’ll need to cancel your place (otherwise it will be recorded as a non-attendance).
Simply select "Cancel" on your booked class, found in your Member's Area or on the PureGym App.
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