The current app is being closed to streamline our services and provide a unified experience for all members across different regions. You will only be able to receive updates and notifications now via the new App.

Yes, the new app is compatible with both IOS and Android devices. To ensure compatibility, please make sure your phone is on the latest operating system versions.

What will happen to all my data stored in the old app? All your information is stored in your account, so when you log in to the new app you will be able to access it all there.

Yes. You will need to log in to the new app. You can do so by selecting your region and then using your email and password to log in to your account.

The old app will still work during the grace period, however you will not receive the latest updates and support, so it is best you move to the new app as soon as you can. The old app will stop working on TBC.

Yes, your activity history will still be available in the new app

Most of your data will be transferred across. However, any favourites you have set in classes or digital classes will be lost.

Yes, you will need to log in using your email and password. If you have forgotten your password, you can follow the "forgot your password" flow on the login page.

You can access the new app via the app store.

You will need to use the app to get your QR code to gain gym access. The app offers various benefits including easy access to our gyms, class schedules and booking, activity tracking, and more. Make the most out of your gym experience with our convenient app!

Please note, users who have set their IOS language preference to EN_US will see our USA app name which is ‘Pure Fitness’. To change this back to ‘Pure Gym’, you will need to set your language preference to EN_UK on your IOS phone. The only difference will be the name, all app functionality will work for the region you have selected during the log in process.